Software for Security Companies
Leveraging Service Management Software for Enhanced Operations
The UK security sector plays a pivotal role in safeguarding national security and significantly contributes to the country’s economy. Experiencing consistent growth, it has surpassed other sectors of the UK economy.
In 2016, the sector saw a 17% increase, reaching £12.2bn, with £4.3bn of annual turnover in 2017 generated from exports. Offering a wide array of services. Which includes: security patrols, guarding, key holding, concierge services, event management, CCTV installation, maintenance, and cybersecurity. The sector also exports various security products. Ranging from alarm systems to CCTV systems, contributing to the UK’s 19% market share in the global security export market. With the vast array of products, services being sold both domestically and internationally, the UK security sector faces numerous challenges.
However, like many other industries, digital technologies offer opportunities for security companies to enhance efficiency and cost-effectiveness in delivering their offerings. Many security firms leverage Service Management Software to streamline their service delivery processes, enabling them to save time and resources while boosting operational efficiency.
Efficient Job Management for UK Security Companies
Security companies in the UK offer a diverse range of services involving security personnel operating across multiple locations. For management and administrative staff, having comprehensive insights into each location covered by security personnel is essential. SAM features a robust job management module designed which provides detailed information on jobs and prioritise them based on urgency. This module includes a unified job diary, allowing users to view ongoing tasks. Users can seamlessly schedule new jobs directly into the diary with just a few clicks. Moreover, to enhance user experience, this feature incorporates drag-and-drop functionality, eliminating the need for re-entering booking details’
This revision aims to enhance clarity and readability while maintaining focus on the efficiency benefits offered by SAM software for job management in UK security companies.
Efficient Asset Management for Security Companies
SAM offers an advanced asset management module for security companies. This module provides comprehensive insights into the status of your assets, allowing access to real-time customisable information. Users can easily view the complete history of each asset, including any changes to its properties recorded over time. Additionally, SAM enables scheduling of Planned Preventative Maintenance (PPM) or recurring jobs, allowing for efficient assignment of tasks at desired dates over agreed periods.
Streamlining Inventory Management
As security companies often distribute a variety of products both domestically and internationally, SAM incorporates a robust stock control module to facilitate centralized monitoring. This user-friendly and scalable stock control system offers several essential features tailored for security providers with products for sale. These features include:
- Multiple site management
- Synchronises with e-commerce website and accounts packages
- Serial/Batch number tracking
- Bar code (printing/scanning)
- Assign images to stock records
- Reserve stock (ring-fencing stock for high priority)
- Allocate stock (allocating stock for shipment)
- Reporting (number of templates)
- Stock Take
- Add user define fields/attributes
Leveraging SAM's CRM for Security Companies
Efficient management of customer and supplier information is paramount for security company management. SAM’s built-in CRM module facilitates seamless organization and utilization of this data, empowering businesses to market effectively to both existing and potential clients. By leveraging the CRM module effectively, companies can ensure their brand remains at the forefront of customers’ minds, leading to increased levels of new and repeat business.
Use SAM's Activity Modules for Instant Quotations and Invoices
Sales and marketing staff can streamline their processes using SAM’s financial module to generate instant quotations on company headed paper. With the ability to program all products and services into the system, creating quotations becomes a simple and quick process. Once the quotation is agreed upon with the customer, it seamlessly transitions into an invoice for efficient delivery to the client.
Sage Accounts Integration
With financial documentation created using SAM, accounts integration ensures that transactions are updated seamlessly. Users of Quickbooks and Xero can transfer their transactions with a simple click, while SAM offers full integration with Sage Accounts, instantly transferring transactions to the accounting package.
Service Level Agreements and Contracts
Security providers often have diverse service level agreements (SLAs) and contracts tailored to individual clients, making it crucial for management and administration staff to easily access these agreements. SAM’s Service Level Agreement module enables users to swiftly view each client’s agreement, ensuring that staff fully understand job requirements and prevent both under and over-delivery. Additionally, SAM automates contract renewal notifications, sending users and clients (if desired) emails 28 days before the contract expiration, facilitating smooth negotiations for the upcoming period.
Mobile App.
In a dynamic security environment where personnel are deployed across various locations, effective communication between management and mobile workers is essential. SAM’s mobile app, compatible with both Android and iOS devices, provides real-time tracking of all mobile operations, ensuring seamless coordination whether teams are stationed at one location or on the move. Additionally, mobile workers can access the system while in transit, enabling them to receive vital information and updates while on assignment.
Enhance Customer Experience with a 24/7 Customer Portal
Top-tier security companies prioritize professionalism and efficiency, and implementing a customer portal can help showcase these qualities. Providing clients with 24/7 access to log their jobs not only eliminates the risk of double bookings but also streamlines the booking process for your administration staff. With the customer portal in place, staff no longer need to engage in manual booking processes, saving valuable time and ensuring seamless communication with clients.
Email your Enquiry: info@samsoftware.com or use our Contact Form.
