Hunters Solutions - Returns Policy
The majority of products supplied by Hunters Solutions Ltd are provided for business and commercial use. As such, all returns are handled in accordance with our business-to-business returns process outlined below.
Returns Authorisation (RMA)
All returns must be authorised in advance by Hunters Solutions Ltd.
Before returning any item, customers must contact our support team and provide:
- Order or invoice number
- Product details
- Serial number (where applicable)
- Reason for return
- Fault description (if applicable)
Approved returns will be issued with a Return Merchandise Authorisation (RMA) number and return instructions.
Returns received without prior authorisation may be refused.
Faulty or Damaged Products
If a product is faulty, damaged, or develops a fault within the applicable warranty period, please contact us as soon as possible.
Once the product has been assessed, we may offer one of the following remedies:
- Repair
- Replacement
- Credit note
- Refund (where appropriate)
Products found to be damaged through misuse, accidental damage, unauthorised modification, incorrect installation, or improper handling may not qualify for warranty replacement or refund.
Non-Faulty Returns
Non-faulty products may only be returned at the discretion of Hunters Solutions Ltd and must:
- Be unused and in resalable condition
- Be returned in the original packaging
- Include all accessories, manuals, and supplied items
- Be returned within an agreed timeframe
Approved non-faulty returns may be subject to a restocking charge.
Non-Returnable Items
The following items are non-returnable unless confirmed as faulty:
- Software licences
- Subscription services
- Hosted or cloud-based services
- Configured or customised systems
- Special-order products
- Installed or commissioned equipment
- Opened consumables
Return Shipping
Unless otherwise agreed, customers are responsible for return shipping costs.
We recommend using a tracked and insured delivery service, as Hunters Solutions Ltd cannot accept responsibility for items lost or damaged during transit.
Inspection & Processing
All returned items are subject to inspection upon receipt.
Where applicable, approved refunds or credit notes will normally be processed within 5–10 working days following inspection and approval.
Limitation of Liability
Hunters Solutions Ltd shall not be liable for indirect or consequential losses arising from product failure, delays, or incompatibility.
Customers are responsible for ensuring products are suitable for their intended application prior to purchase.
Contact Us
For returns and support enquiries, please contact:
Hunters Solutions Ltd
Email: info@huntersolutionsltd.com
Website: www.huntersolutionsltd.com
