Facilities Management
Facilities management service providers collaborate with multiple customers, delivering a wide range of services from cleaning to grounds maintenance and security services, encompassing various tasks.
Our solution streamlines operations with real-time job information and automated processes, fostering smarter and faster workflows. This enhancement boosts productivity while conserving valuable time and resources.
SAM Service Management Software provides a consolidated overview of all jobs, customers, and assets within a single platform. Offices can seamlessly transition to a paperless environment, accessing accurate information essential for planning, analysis, and forecasting.
Mobile workers’ daily activities are effortlessly tracked as they continually update job progress through the SAM Mobile App. Customers’ assets receive meticulous monitoring, with stored warranty dates and automatic job creation initiated when pre-planned maintenance is due.
Furthermore, customer contracts can be securely stored, with reminders automatically dispatched when they are nearing renewal. Additionally, customers have the convenience of logging their own jobs through the customer portal.
Asset Management
The asset directory immediately provides the administration team with access to their entire asset portfolio. This comprehensive database includes the full service history of assets across multiple locations throughout the contract lifespan. Additionally, the facilities management software allows for monitoring of asset warranty dates and upcoming service visits. Email notifications serve as reminders for pending jobs, ensuring timely action.
By accessing accurate information instantly, your team can seamlessly facilitate planning, scheduling, performance analysis, and financial forecasting.
Service Level Agreements
Facilities management teams often dedicate significant time and resources to managing hundreds or thousands of contracts, often resorting to handling paperwork or spreadsheets. However, Service Level Agreement (SLA) software presents a solution by streamlining and automating this process.
With SLA software, creating new agreements spanning specific time periods and adjusting asset allocations becomes effortless. This centralized platform maintains a directory of your service level agreements, readily convertible to PDF format for hard copy distribution if required. Moreover, customer invoices are effortlessly generated and can be set for automatic generation at your preferred frequency, further enhancing efficiency and organization.
Planned Preventative Maintenance (PPM)
Facilities management companies frequently establish service level agreements (SLAs) to set up planned preventative maintenance (PPM) schedules, guaranteeing the optimal functioning of their assets.
By utilizing facilities management software, these schedules can be automated, streamlining the entire maintenance process. Email notifications are automatically dispatched as the job status changes, keeping all stakeholders informed in real-time.
When a planned maintenance visit is due, the system automatically generates a new job, ready for assignment by the administration team. This seamless integration enhances efficiency and ensures timely completion of maintenance tasks.
Customer Portal
Your customers will value accessing ongoing real-time job information and the flexibility to create and edit their own jobs. When they log jobs through the customer portal, it reduces the workload for the administration team, who can effectively monitor all job activity from the jobs module.
Accessible 24/7, the customer portal provides your customers with the convenience of submitting service requests at their leisure. This smooth process boosts customer satisfaction and enhances overall efficiency.
