Platform

Sam Service Manager Platform

Run Your Entire Service Operation from One Platform

SAM Service Manager is a powerful, flexible service management platform designed for engineering, maintenance, and service-based businesses. It enables you to manage your entire operation, from customer contact through to job completion and invoicing in one integrated system.

Built on over 25 years of industry experience, SAM brings together scheduling, asset tracking, contract management, and seamless Sage 50 integration. The result is improved efficiency, reduced administration, and real-time visibility across your business.

news and events - SAM Service manager Launch
SAM Dashboard Overview
Sage Technology Partner
Invoicing Details

A Complete Business Management System for Service-Driven Companies

SAM Service Manager is designed for businesses that install, maintain, and support equipment or services. It replaces disconnected systems and manual processes with a single, integrated platform that gives you full visibility and control over your operations.

From the first customer enquiry through to job completion and invoicing, SAM ensures every part of your business works together seamlessly.

Why Businesses Choose SAM

  • Reduce Admin TimeEliminate duplicate data entry and manual processes by connecting your operations directly with your accounts system.
  • Improve Operational VisibilityTrack jobs, engineers, stock, and customer activity in real time from a single dashboard.
  • Increase Efficiency: Automate workflows and streamline scheduling to ensure your team works smarter, not harder.
  • Scale with Confidence: A system designed to grow with your business, supporting more customers, more jobs, and more complexity.

Book a demonstration or contact us for more information

CORE MODULES - Everything You Need Fully Integrated

Customer & CRM Management

Centralised customer database; Full service history; Contact and communication tracking

Jobs & Service Management

Log and track jobs from start to finish Assign and manage engineers Monitor job status in real time

Engineer Scheduling

Diary and calendar management Efficient job allocation Improved response times

Stock & Inventory Control

Real-time stock visibility Manage purchasing and suppliers Track parts used in jobs

Contracts & Agreements

Centralised customer database Full service history Contact and communication tracking

Invoicing & Accounts Integration

Generate invoices directly from completed jobs Seamless integration with accounts, Reduce errors and improve financial accuracy

Explore SAM Service Manager

SAM Service Manager connects every stage of your business operations into a single, streamlined workflow. From the moment a customer enquiry is logged, the system manages the entire process through job creation, engineer scheduling, work tracking, stock usage, and final invoicing. Each step is fully integrated, ensuring that information flows automatically between departments without duplication or manual intervention. This not only reduces administrative effort but also improves accuracy, visibility, and overall efficiency.

By bringing your operations and accounting together, particularly through seamless Sage integration, SAM provides a complete, end-to-end solution that gives you real-time control over your business.

From Lead enquiry through to Invoicing

How Sam works

Field Service View

SAM Service Manager streamlines your entire field service operation by connecting office teams and engineers through a single, integrated workflow. From job creation and scheduling to on-site execution and completion, every stage is managed in real time, ensuring the right engineer is assigned, work is tracked accurately, and information flows seamlessly back to the office.

This connected approach improves response times, reduces delays, and ensures jobs are completed efficiently, with full visibility across your operation.

field service flow 1

Integrations

SAM Service Manager is designed to work seamlessly with the systems your business already relies on. By integrating directly with leading accounting and business platforms, SAM ensures that data flows smoothly across your organisation without the need for duplicate entry or manual reconciliation.

At the core of this is its integration with Sage, enabling financial data, invoices, and customer information to remain fully aligned between your operational and accounting systems. This not only improves accuracy but also saves time and reduces the risk of errors.

In addition, SAM integrates with Microsoft technologies and can be extended to connect with other third-party or bespoke systems, providing a flexible foundation that adapts to your business. The result is a fully connected environment where your software works together as one, giving you a single, reliable view of your operations.

 

Seamlessly Connected to Your Business Systems

SAM Service Manager integrates directly with leading accounting and business platforms, ensuring your data flows smoothly across your organisation.

Key Integrations:

  • Sage 50, Sage Accounting, Quickbooks, Zero
  • Sage Accounting
  • Microsoft platforms

No more duplicate data entry. No more disconnected systems. Just one version of the truth.

Who is SAM For

SAM Service Manager is designed for small to medium-sized businesses that rely on efficient service delivery and operational control. It is particularly suited to organisations that manage installations, maintenance, repairs, or ongoing service contracts, where coordinating customers, jobs, engineers, and resources is critical to success.

Whether you operate with a small team or a growing workforce, SAM provides the structure and visibility needed to manage day-to-day operations effectively. It is ideal for businesses that have outgrown spreadsheets or disconnected systems and are looking for a more integrated, scalable solution.

From engineering and field service companies to facilities management and service-led organisations, SAM supports businesses that need a reliable, end-to-end system to streamline processes, improve efficiency, and maintain control as they grow.

SAM is Designed for Service-Focused Businesses

 Ideal for:

  • Engineering companies
  • Facilities management providers
  • Maintenance and service organisations
  • SMEs managing field-based teams

Whether you manage a small team or a growing operation, SAM adapts to your business processes and supports your growth.

Why Hunters Solutions

More than Software, we offer a Complete Solution

Hunters Solutions combines powerful software with expert implementation, training, and ongoing support and with over 25 years of experience, we don’t just provide systems, we help businesses transform the way they operate.

What sets us apart:

  • UK-based expertise
  • Sage and Microsoft partner
  • Tailored implementation
  • Ongoing support and development