Address
46-48 Alfreton Road,
Nottingham, NG7 3NN
Work Hours
Monday to Friday: 8:39AM - 5PM
Weekend: Closed
Helpdesk Support Services
t Hunters Solutions, we understand that your business relies on technology working efficiently, consistently, and without disruption. When systems slow down or fail, it can impact productivity, customer service, and revenue. That is why our helpdesk support service is designed to provide fast, knowledgeable, and dependable assistance when you need it most. When you contact our support desk, you will usually speak directly with a trained support consultant who understands your systems and can begin resolving your issue straight away, without unnecessary call transfers or delays.
Our Helpdesk Support Centre is available to all customers who hold an active Support Agreement, ensuring they receive priority access to our technical team. Each customer is issued with a unique Support Agreement Number, which must be quoted in all correspondence and telephone calls. This allows us to quickly identify your account, system configuration, and service history, enabling us to deliver a more efficient and personalised support experience.
Our Helpdesk Support services utilise highly skilled engineers who provide assistance in resolving even the most difficult software issues Sage 50 and other software products.
If you are using our Sam Service Manager addon for Sage 50 then additions features below are available:
- Downloadable product updates improve or expand an existing feature of SAM Service Manager;
- Check the Product Updates page to see whether a product update is available for your version of SAM Service Manage;
- Each service agreement includes automatic upgrades for all clients with an annual support contract for SAM Service Manager;
- Information on common problems and solutions, available 24/7.
- Check our knowledge-base before you contact technical support – the answer may already be waiting for you;
- Information about installing SAM Service Manager on a network or allowing your computer’s firewall to work with it;
- Tips for Using SAM Service Manager– Learn ways to work smarter with SAM Service Manager or SAM Asset Manager;
- We also provide support solutions for the Sage 50 and Sage 200 Range of accounting and Payroll Software.
Expert Helpdesk Support
Downtime caused by software, hardware, or networking issues can prove disastrous for your business. Don’t risk the consequences – take out a Support Agreement with Hunters and you can rest assured that if a problem occurs, we will strive to resolve it in the shortest possible time.
- Our target response times are amongst the best you will find on the market
- We can solve most issues through telephone and remote support, causing minimum disruption to your business;
- We provide forum where new support information is posted and users can discuss issues with each other and with our team.
- Where required, we guarantee that a qualified, reliable engineer will call at your premises within the given timescales;
- We provide a customer portal to enable you to access support information online;
Using Our Helpdesk Support Services
Always register new products that you buy from us so that you receive information about product upgrades as well as news about seminars, training opportunities, and user groups;
You will need to quote your Support Agreement number in all correspondence, so please have this to hand before calling us, and remember to include it in e-mails or letters. When reporting a fault or problem, please give as many details as possible to help us diagnose and rectify the issue in the shortest possible time;
For software problems, please tell us the exact version number that you are using.
You can contact the Hunters Support Centre by visiting our Contact Us page or calling +44 (0) 115 8475210
For more information about Hunters Helpdesk support services please give us a call on +44 115 8475210 or use our contact form
