Service Management Software

Service Management Software is a business management platform that help businesses manage jobs, engineers, assets, stock iiventory and invoicing from a single integrated platform. SAM Service Manager streamlines operations and improves productivity.

SAM Service Manager supports a wide range of industries, including Facilities Management, Fire & Security, Electrical Contractors, Plumbing & Heating, HVAC, Property Maintenance, IT Support, Manufacturing, and Engineering. The system is fully configurable.

Yes. SAM Service Manager is a secure cloud-based solution that allows authorised users to access the system from anywhere with an internet connection. This enables office staff, engineers, and managers to work together in real time while maintaining secure access to business data.

Yes. SAM’s mobile app enables engineers to receive jobs, update job statuses, capture signatures, upload photographs, record labour and materials, and complete electronic job sheets. It automatically synchronise job information with the office.

Yes. SAM integrates with Sage 50 Accounts and other accounting solutions, allowing customer information, invoices, purchase orders, stock transactions and financial data to be transferred automatically, reducing duplicate data entry and improving accuracy.

Yes. SAM allows businesses to schedule recurring maintenance visits and servicing. Jobs can be generated automatically according to predefined schedules, helping organisations meet contractual obligations and improve customer service.

Yes. SAM includes a comprehensive Asset Management module that stores equipment details, service history, warranty information, maintenance schedules, documentation and compliance records, giving businesses complete visibility over customer assets.

Yes. The integrated Stock Control module enables businesses to manage inventory across multiple locations, monitor stock levels, record serial and batch numbers, process purchase orders and track parts used by engineers during service and maintenance visits

Yes. Quotations created within SAM can be converted into Sales Orders without the need to re-enter information. This saves time, reduces manual errors, improves accuracy, and provides a seamless workflow from initial enquiry and quotation through to order processing and invoicing.

Yes. SAM includes an integrated Customer Relationship Management (CRM) system that allows businesses to manage leads, opportunities, customer communications, quotations and sales activities from one central database.

Yes. SAM has been designed for businesses of all sizes. Whether you have a small team of engineers or a nationwide workforce, the software can grow with your business through its modular design and scalable cloud platform.

Yes. Security is a key feature of SAM Service Manager. User permissions control access to sensitive information, while cloud hosting provides secure data storage, with regular server backups and system resilience.

Yes. SAM is highly configurable, allowing businesses to create custom fields, workflows, document templates, reports, and dashboards to match their specific operational requirements. This flexibility enables organisations to adapt the system to their existing processes rather than changing the way they work.

Yes. Hunters Solutions provides a complete implementation service, including system setup, data migration, user training, technical support, and ongoing consultancy. Our experienced team works closely with you to ensure a smooth transition and help you maximise the value of your investment.

Implementation times vary depending on the size and complexity of your business. Smaller organisations can often be operational within a few days, while larger implementations involving data migration, integrations and customised workflows may take several weeks. A project plan is agreed before implementation begins.

Yes. We offer free demonstrations of SAM Service Manager so you can see how the software can improve your business processes. Our team will tailor the demonstration to your industry and operational requirements.