Address
46-48 Alfreton Road,
Nottingham, NG7 3NN
Work Hours
Monday to Friday: 8:39AM - 5PM
Weekend: Closed
Field Service Management Software
Run your Entire Service Business From One Platform.
Service Management, Stock Inventory, CRM, Mobile Engineers, Accounts integration.
SAM helps businesses streamline the management of their service teams, enhance efficiency, improve coordination, and drive exceptional performance.
One Platform, Everything You Need
What we do
Hunters Solutions brings over 25 years of expertise in delivering bespoke, cost-effective software solutions tailored to meet your business needs. Our cloud-based service management software, SAM Service Manager, is designed to boost productivity, streamline operations, and reduce costs. The best way to explore how SAM can transform your business is through a free online demonstration. One of our experienced sales consultants will carry out a detailed needs analysis to show you exactly how your company can benefit. For more information, call us today on 0115 847 5210 or leave us a message, and our team will respond promptly.
"Efficiency is doing things right, effectiveness is doing the right things"
Peter Drucker
Powerful Job Management, Made Simple
Manage your entire service operation efficiently, from scheduling and engineer allocation to job tracking, completion, reporting and customer records.
Built For Service Businesses
Manufacturing
SAM Service Manager helps manufacturing businesses manage service operations, assets, stock and customer relationships from one integrated platform.
Plumbing and Heating
Streamline your operations with automated job scheduling, Gas Safe compliance, parts management and invoicing, all in one place.
Lifts & Elevators
SAM’s lift and elevator software empowers maintenance providers to capitalise on this demand surge.
Electrical Contractors
SAM’s electrician service software can be used to manage all areas of your electrical contracting business. It is designed to increase productivity while saving time and money.
Facilities Management
Our solution streamlines operations with real-time job information and automated processes, fostering smarter and faster workflows. This enhancement boosts productivity while conserving valuable time and resources.
Property Maintenance
With SAM, your maintenance teams can access real-time updates via the mobile application, enhancing productivity. Administrators can effortlessly plan and rearrange jobs with just a touch of a button.
SAM Mobile App
Manage jobs, access customer information, update job details and capture digital signatures directly from the field with the SAM Mobile App
Manage Jobs on the go
Access your jobs and customer information from the field.
Real-Time Synchronisation
Keep job information synchronised between your engineers and the office.
Digital Job Completion
Record work, add notes and capture customer signatures digitally.
Frequently Asked Questions
What is Service Management Software?
Service Management Software is a business management platform that helps businesses manage jobs, engineers, assets, stock inventory and invoicing from a single integrated platform. SAM Service Manager streamlines operations and improves productivity.
What industries can use SAM Service Manager?
SAM Service Manager supports a wide range of industries, including Facilities Management, Fire & Security, Electrical Contractors, Plumbing & Heating, HVAC, Property Maintenance, IT Support, Manufacturing, and Engineering. The system is fully configurable.
Is SAM Service Manager cloud-based?
Yes. SAM Service Manager is a secure cloud-based solution that allows authorised users to access the system from anywhere with an internet connection. This enables office staff, engineers, and managers to work together in real time while maintaining secure access to business data.
Does SAM integrate with Sage?
Yes. SAM integrates with Sage 50 Accounts and other accounting solutions, allowing customer information, invoices, purchase orders, stock transactions and financial data to be transferred automatically, reducing duplicate data entry and improving accuracy.
Can SAM manage planned preventative maintenance?
Yes. SAM allows businesses to schedule recurring maintenance visits and servicing. Jobs can be generated automatically according to predefined schedules, helping organisations meet contractual obligations and improve customer service.
Can field engineers use SAM on mobile devices?
Yes. SAM’s mobile app enables engineers to receive jobs, update job statuses, capture signatures, upload photographs, record labour and materials, and complete electronic job sheets. It automatically synchronises job information with the office.
Does SAM include asset management?
Yes. SAM includes a comprehensive Asset Management module that stores equipment details, service history, warranty information, maintenance schedules, documentation and compliance records, giving businesses complete visibility over customer assets.
Can SAM manage stock and inventory?
Yes. The integrated Stock Control module enables businesses to manage inventory across multiple locations, monitor stock levels, record serial and batch numbers, process purchase orders and track parts used by engineers during service and maintenance visits.
Can quotations be converted into sales orders?
Yes. Quotations created within SAM can be converted into Sales Orders without the need to re-enter information. This saves time, reduces manual errors, improves accuracy, and provides a seamless workflow from initial enquiry and quotation through to order processing and invoicing.
Does SAM include CRM functionality?
Yes. SAM includes an integrated Customer Relationship Management (CRM) system that allows businesses to manage leads, opportunities, customer communications, quotations and sales activities from one central database.
Is SAM suitable for small and growing businesses?
Yes. SAM has been designed for businesses of all sizes. Whether you have a small team of engineers or a nationwide workforce, the software can grow with your business through its modular design and scalable cloud platform.
Is customer information secure?
Yes. Security is a key feature of SAM Service Manager. User permissions control access to sensitive information, while cloud hosting provides secure data storage, with regular server backups and system resilience.
Can the software be customised?
Yes. SAM is highly configurable, allowing businesses to create custom fields, workflows, document templates, reports, and dashboards to match their specific operational requirements. This flexibility enables organisations to adapt the system to their existing processes rather than changing the way they work.
Does Hunters provide training and support?
Yes. Hunters Solutions provides a complete implementation service, including system setup, data migration, user training, technical support, and ongoing consultancy. Our experienced team works closely with you to ensure a smooth transition and help you maximise the value of your investment.
How long does implementation take?
Implementation times vary depending on the size and complexity of your business. Smaller organisations can often be operational within a few days, while larger implementations involving data migration, integrations and customised workflows may take several weeks. A project plan is agreed before implementation begins.
Can I request a demonstration?
Yes. We offer free demonstrations of SAM Service Manager so you can see how the software can improve your business processes. Our team will tailor the demonstration to your industry and operational requirements.
SAM Service Manager Job Management – Walk Through.
SAM Service Manager CRM – Leads, Opportunities, Customer Management Walk Through.
SAM Service Manager Stock Inventory – Stock Management Walk Through.
What people say about us
See why businesses choose SAM Service Manager to streamline operations, improve efficiency and deliver better service to customers every day.
“Using SAM has changed how we work, it has helped us to modernise, increase productivity and reduce the admin team’s workload.”
Patricia Muller
General Manager
SAM changed the way we work, Excel spreadsheets became too complicated and now SAM manages almost everything.”
Michael Clark
Engineer
“We started using SAM in December 2011 and it has definitely made us more productive, but most importantly it has given us more control”
Kent Milestone
Engineering Manager
Help Desk Support
Manage customer enquiries, support requests and service issues efficiently with SAM. Keep every request organised, track progress and ensure nothing gets missed, all from one central help desk system.